Oregon Consumer Advocates Recover $32.8 Million in Claims, Refunds, and Payments
Oregon’s Division of Financial Regulation has recovered more than $32.8 million for residents since January 2023, resolving disputes over insurance claims, overcharges, and other payments. Consumer advocates are available to help with insurance and financial services complaints.
SALEM, Ore. - Oregon’s Division of Financial Regulation has recovered more than $32.8 million for residents in disputes with insurance companies, lenders, and other financial institutions since January 2023, Gov. Tina Kotek announced Thursday, Oct. 8.
According to the governor’s office, the money includes payments to people whose insurance claims were denied, who were overcharged, or who otherwise did not receive money owed to them by companies the division regulates.
Nearly $4 million of that total was recovered during the first six months of 2026.
The division’s consumer advocates help residents navigate disputes involving insurance, mortgages, banking products, student loans, securities, and other regulated financial services. Advocates review complaints, seek answers from companies, and work to obtain refunds, payments, or claim approvals that residents may have struggled to secure themselves.
“Oregonians work hard for every dollar they earn. When a company owes them money, they should get it - end of story,” Kotek said.
Kotek also criticized the Trump administration’s approach to federal consumer protections, saying Oregon would continue its consumer advocacy efforts. The governor’s office pointed to the state’s involvement in efforts to block changes to the federal Consumer Financial Protection Bureau.
The announcement highlighted several consumer protection measures signed into law in 2025 and 2026. According to the governor’s office, those measures address medical debt in credit reporting, undisclosed fees in online sales, deceptive event ticket sales, access to repairs for mobility devices, electric bill assistance, and high-interest lending.
Lisa Watson, interim executive director of Oregon Consumer Justice, said the state’s efforts help families retain more of their money and strengthen protections for consumers.
Residents who need assistance with an insurance or financial services dispute can contact the Division of Financial Regulation’s consumer advocates toll-free at 1-888-877-4894.
Insurance questions can also be emailed to dfr.insurancehelp@dcbs.oregon.gov. For financial services questions, email dfr.financialserviceshelp@dcbs.oregon.gov.
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